Bausano Technical Support and Assistance Services

Rapid assistance and advanced maintenance to ensure efficiency and continuity of extrusion lines

Technical assistance and customer service

Bausano offers a specialized technical assistance service for every stage of the plant's life. Scheduled or emergency interventions are managed by an integrated team of mechanical, electronic and process technicians, with expertise specifically focused on extrusion. The customer service is organized to respond quickly, both remotely and on-site, with the goal of ensuring production continuity, reducing machine downtime and supporting every client in quickly resolving faults or line instability. For urgent situations, an emergency number is available with a personal assistant via WhatsApp +39 0124 26326, available for initial direct contact, immediate technical support or activation of on-site interventions.

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Immediate on-site assistance – Rapid interventions worldwide

In the event of a plant fault or shutdown, Bausano activates an immediate on-site assistance service, with intervention within 48 hours. Technical teams – made up of mechanical, electronic and process specialists – are based in Italy and in strategic areas such as the United States, Latin America, the Middle East and North Africa, ensuring fast response times globally. Interventions cover emergencies on extruders, electrical panels, end-of-line equipment and automation, with the possibility of restoring operations even in the case of complex shutdowns. Each team is equipped for on-site diagnostics, adjustments, replacements and immediate production restart. The service minimizes the economic impact of downtime and ensures effective technical support wherever and whenever needed.

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Preventive maintenance – Reducing downtime with scheduled interventions

Bausano offers preventive maintenance plans structured according to the plant's operating cycle and workload. Activities are scheduled to avoid unplanned interruptions, with inspection of components subject to wear, verification of electrical systems and updating of process parameters. The service is designed to extend the line's useful life, reduce the economic impact of downtime and improve the plant's overall energy efficiency, in line with the maintenance programs recommended by industry OEMs.

Remote assistance – Diagnosis, support and optimization from a distance

Through digital tools and dedicated interfaces, Bausano offers a remote assistance service that includes real-time diagnostics, alarm monitoring and operational support on PLCs and line parameters. Direct connection with technicians makes it possible to address process anomalies, software updates or operator reconfigurations. The service enables a significant reduction in response times, limiting costs and optimizing line performance without the need for physical intervention.

Predictive maintenance with Bausano Suite SPHERA and the Pharos module

Through the Bausano Suite SPHERA platform, equipped with the Pharos module, it is possible to activate a predictive maintenance service based on real data and analytical models. The system collects and interprets machine parameters in real time – extruders, haul-offs, cutters – via industrial protocols (OPC-UA, Modbus TCP, SQL). Anomalies are detected through predictive analysis models that flag drift, inefficiencies or potential faults. The system provides targeted operational guidance, optimizing intervention times and process quality. Pharos uses machine learning algorithms to progressively improve analysis accuracy. Historical data can be consulted via interactive dashboards and reports configurable by line, recipe or shift. Monitoring covers all lines installed worldwide, ensuring a continuous, centralized view of production.

Request technical assistance for a Bausano plant

For machine faults, malfunctions or plant inspection needs, you can contact our emergency service directly at +39 0124 26326. To facilitate assistance, please provide your company name and address, a direct phone contact, a brief description of the problem encountered, the type of machine involved, and the project number or serial number, available on the identification plate of the machine or gearbox.