North America Case Study: Just-in-Time Spare Parts to Reduce Downtime

Structured service to optimize logistics and delivery times.

Geon Performance Solutions: Immediate Spare Parts and On-Site Technical Support

CUSTOMER

Roscom Inc

DATE

June 2025

INNOVATIONS

Just-in-Time Spare Parts

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Compound Production and the Need for Always-Available Spare Parts

In 2019, Bausano began a partnership with Roscom Inc., a US manufacturer of rigid and flexible PVC compounds, special blends, and custom formulations, based in Croydon, Pennsylvania. Roscom Inc. is now part of Geon Performance Solutions, an international group and leader in the development of high-performance polymer solutions for the PVC sector, formed through the integration of several long-standing North American manufacturers into a single industrial entity specializing in rigid and flexible compounds and custom technical formulations.
The plant operates lines dedicated to compounding and pelletizing, running 24/7. In this scenario, reducing downtime on PVC extruders is a strategic priority: any unplanned interruption translates into lost production and planning issues. The certainty of being able to rely on complete spare parts availability for the entire line thus becomes an integral part of the industrial strategy, rather than a secondary service.

The Challenge: Avoiding Delays Related to Supply Lead Times

In the North American market, delivery times for critical extrusion line components can extend for several months, due to distance from production sites and the complexity of international logistics. For a well-established manufacturer like Roscom Inc., this variable represented a concrete operational risk: prolonged machine downtime while waiting for a spare part results in lost production, delayed deliveries, and significant indirect costs. Replacing wear parts must happen quickly and predictably, to minimize the impact on production continuity. The company therefore needed a partner capable of guaranteeing Just-in-Time extruder spare parts in the USA, avoiding dependence on international shipments and complex logistics.

The Solution: Just-in-Time Spare Parts Always Available in the USA

Bausano's response is based on an organizational model focused on Just-in-Time spare parts, with structured availability of strategic components directly on US territory. For the compounding and pelletizing lines installed at Roscom Inc., key spare parts are managed with a ready-availability logic in warehouse, making it possible to drastically reduce waiting times, precisely plan scheduled maintenance, and operate without depending on suppliers with extended lead times.
The advantages of Just-in-Time spare parts for extruders translate into production continuity, reduced unplanned downtime, greater predictability of maintenance costs, and the ability to plan technical interventions well in advance. Immediate component availability is not a secondary service, but a central element of the partnership and shared operational strategy.

Just-in-Time Spare Parts

Nick Lynch: President
Steve Poserina: Project Manager

A further strength of the partnership with Bausano is its ability to meet Roscom's need, as a company operating 24/7, to have complete spare parts available for the entire line, with a very short lead time.
Nick Lynch comments: “Some manufacturers in the United States take six to nine months to ship a spare part, with negative effects on productivity. With Bausano it's different, because all components are always available in stock,” and Steve Poserina, Project Manager at Roscom, continues: “After-sales support is an extremely important added value for us: the Bausano team responds to email requests in less than 24 hours and is always available to support us with any need.”

Customer Satisfaction: The Concrete Value of After-Sales Support

For Roscom Inc., now Geon Performance Solutions, the quality of after-sales service is a decisive factor in choosing a technology partner. The combination of responsive technical support and spare parts always available in the USA has made it possible to build a stable, predictable operating model, in which reducing downtime on PVC extruders no longer depends on a single factor, but on an integrated system of local stock, rapid email response, and continuous technical support.
The partnership demonstrates how, in the compounding and pelletizing sector, the real long-term difference is determined by the ability to guarantee continuous support and reliable response times.

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