Is the smartphone and tablet app dedicated to all customers who have a Bausano extrusion plant!
The Bausano way
to minimize machine downtime
REMOTELY ASSISTS YOUR TECHNICIANS
The platform reduces the time required for an inspection and allows our technicians to obtain all the data remotely and quickly.
The use of wearable devices allows you to avoid the physical presence of our technicians.
DECREASES THE FREQUENCY OF ON-SITE INTERVENTIONS
With Bausano-Acty it is possible to intervene in real time on the fault and resolve it remotely.
Download the application from the Apple or Google store of your mobile device.
It is available to all customers at no additional cost in order to compensate for the emergency linked to COVID-19 and the impossibility of carrying out on-site interventions.
the 9-digit code
Tell us the 9-digit code you see in the display via chat or, if you are already in contact with us, call us directly with the “call” button.
Our technician will start the video assistance
This way both the Bausano technician and your technician will have the opportunity to interact using different static and dynamic drawing tools (arrows, lines, text, shapes...).
It is possible to activate an automatic translator that allows both our operator and the customer to read and listen the messages in their own language.
Leave us your feedback
At the end leave us your feedback on the assistance received, this will help us to serve you better and better!
Coronavirus Disease 2020
COVID-19 RESPONSE PLAN
The installation of the App takes place only after the activation of the service, by receiving the link for the installation via email. The Bausano-Acty App is compatible with Android 4.0 and Apple IOS 8.0 and higher and is NOT downloadable by the respective App Store.